Hóa chất Châu Quân

Account holder: Chau Quan Pharmaceutical Chemistry Co., Ltd
Address: 286 / 17A To Hien Thanh, Ward 15, District 10, Ho Chi Minh City.
Account number: Updating
– Step 1: Customers order.
– Step 2: Customer and Sales Order Management Board (phone, message, email).
– Step 3: Customers pay in advance by transferring the amount corresponding to the order value of the customer.
– Step 3: Sales Management of Chau Quoc Chemistry Co., Ltd.
– Step 4: Customers check and receive goods.

– Step 1: Customers order.
– Step 2: Customer and Sales Order Management Board (phone, message, email).
– Step 3: Management board confirm customer information.
– Step 4: Customers come to the branch of the company where the customer requests.
– Step 5: Customers receive goods and pay at the cashier.

 Step 1: Customers order.
– Step 2: Customer and Sales Order Management Board (Electrical
voice, message, email).
– Step 3: Management board confirm customer information.
– Step 3: Management board sends staff to deliver goods to customers.
– Step 4: Customers receive goods and pay immediately with the delivery staff of Chau Quan Pharmaceutical Company Limited.

2.1 In the inner city of Ho Chi Minh City, customers purchase goods with the value of the bill of 1,500,000 VND or more, will be free delivery.
2.2 In the inner city of Ho Chi Minh City, customers who purchase goods with a value of less than 1,500,000 VND will be charged 20,000 VND per delivery.
2.3 When delivering goods outside HCMC, customers are subject to shipping charges upon receipt of the goods depending on the price of the delivery service.

Dai Cat Loi Import Export Joint Stock Company only guarantees the products in the following cases:
· The warranty period is inscribed on the product’s packaging labels, the products subject to the warranty must be guaranteed in the warranty period.
Products that are broken, distorted, damaged, not caused by the customer and prove the goods before the handover has shown signs of damage.
· Stamps, labels on products have no signs of tearing, peeling or erasing

• Products are returned / exchanged within 7 days from the date of receiving the product.
• The product must be in original packaging, full of stamps, full details, coupons and gifts attached and no signs used.
• In case of other exchange regulations applied separately for each product, Chau Quoc Chemich Co., Ltd will specify in warranty conditions of products.

• Damage caused by improper use, improper storage.
• The goods do not meet the accompanying warranty conditions of the Company

4.3 How to change / return product

– To change / pay products, please contact the sales staff or Customer Care Department of Chau Quan Pharmaceutical Chemistry Co., Ltd on hotline 08.3862 1150, then please bring customers. Product to address purchased to confirm product status.
– If the customer wants to change / pay one of the above conditions, the company will withdraw the product and change the new product for you.
– In the case of the end product of the same type, you can change to another product with the same value or reconcile with the company to be considered and refund the money you have purchased the product.

 

5. PRIVACY POLICY

5.1 Purpose and scope of information collection
– During the transaction at the website www.chauquan.com, the website maintains detailed information about your paid order, including information about customer’s name, email address, your phone.
5.2 Scope of information use
All your personal information, as well as information exchanged between you and the Website, is maintained and maintained by the Website. We use the information You provide to:
– Providing services to you.
– Send notices of information exchange activities between you and the Website.
– Prevent activity that destroys your user account or activities that tamper with you.
– Contact and solve with you in special cases.
5.3 Time of information storage
Through this policy, we use the term “personal information” to describe information related to a particular individual and may be used to identify the individual.
We store and keep your personal information secure at the system server and secured by a firewall.
Time to store your personal information: Your personal information will be stored from initialization to the last update. Except for the details of your transactions at the website, will be kept during the operation of the website.
Our system also regularly coordinates with security experts to keep up to date with the latest information on network security to ensure the security of your personal information when registering and using the Website.
5.4 Address of the unit collecting and managing information
Name: Chau Quan Pharmaceutical Company Limited
Address: 286 / 17A To Hien Thanh, Ward 15, District 10, Ho Chi Minh City.
Phone: (08) 38 621150
website: www.chauquan.com
Email: info@chauquan.com
Contact IT Department
5.5 Means and tools for users to access and edit their personal data.
User accounts and passwords are managed by You. Therefore, you must keep your password secure. If the password is disclosed in any way, we are not responsible for any losses incurred.In case you want to edit your personal data, you use the “My Account” function on “Account information” to change the personal information.
In case you forget your password, use the “Forgot Password” to request a password.
If you suspect user account or password is compromised, you must change your new password, or report to www.chauquan.com or email info@chauquan.com for support. .
5.6 Commitment to the confidentiality of customer information
The Website does not provide your personal information to third parties except as required by the competent authorities if these entities have special requirements or if you have any such information. violate the law.